This Privacy Policy explains how Zazenki (“we”, “us”, “our”) collects, uses and protects your personal information when you visit zazenki.com or place an order.

Information We Collect

• Information you give us: name, shipping and billing address, email address, phone number and order details.
• Payment information: handled securely by our payment processors (card processors, PayPal, Google Pay and Afterpay). We do not store full card numbers.
• Automatic information: IP address, browser and device type, pages viewed and how you reached our site, collected through cookies and similar tools (see our Cookie Policy).
• Communications: messages you send us by email, phone or live chat.

How We Use Your Information

• To process, ship and deliver your orders and arrange freight appointments
• To provide customer support and handle returns, refunds and warranty claims
• To prevent fraud and keep our website secure
• To improve our website, products and services
• To send marketing emails if you opt in. You can unsubscribe at any time.

How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, shipping and freight carriers, website hosting, email and analytics providers, and when required by law.

Data Security

Our website uses SSL encryption, and payments go through secure, PCI-compliant processors. No method of transmission over the internet is 100% secure, but we use reasonable measures to protect your information.

Data Retention

We keep order information as long as needed to fulfill orders, provide warranty service and meet legal and tax requirements.

Your Rights

Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to access, correct or delete your personal information, and to opt out of certain uses. To make a request, email support@zazenki.com. We will respond within the time required by law.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. The latest version is always posted on this page with its “last updated” date.