Return Window: 30 days

You can return most items within 30 days of the delivery date. To qualify, items must be unused, unassembled and in their original packaging, with all parts and hardware included.

Restocking Fees: None

Zazenki charges no restocking fee on any return.

Refund Timeline: 7 days

When your return reaches our warehouse, we inspect it and process your refund within 7 days. The money goes back to your original payment method. Your bank or card company may take a few extra business days to show it on your statement. Afterpay refunds go back to your Afterpay account and adjust your payment plan.

Return Shipping Costs

• Change-of-mind returns (for example, you ordered the wrong size or no longer need the item): the customer is responsible for the return shipping cost.
• Damaged, defective or wrong items: Zazenki pays for return shipping, and you pay nothing.
• Original shipping was free, so nothing is ever deducted from your refund for it.

How to Start a Return

1. Contact us within 30 days of delivery at support@zazenki.com, by phone at +1 (817) 656-4688 or through live chat. Include your order number and the reason for the return.
2. We will email you a Return Authorization (RA) number and return instructions. Returns sent without an RA number may be delayed.
3. Pack the item securely in its original packaging and ship it to the address we provide.
4. Once the return arrives and passes inspection, we process your refund within 7 days.

Order Cancellations

You can cancel any order for a full refund before it ships. Once it ships, cancellation is no longer possible, but you can return it under this policy.

Damaged Shipment Procedure

1. Inspect all boxes at delivery and write any damage on the delivery receipt before signing.
2. Take photos of the damaged boxes and parts.
3. Contact us within 48 hours of delivery with your order number and photos.
4. We send replacement parts or a replacement unit free of charge, or issue a full refund if you prefer.

Defective Product Procedure

1. If a part is defective, stop using the product and contact us with your order number, a short description and photos or a video.
2. Our team will troubleshoot with you. If a part is confirmed defective, we ship a replacement part free of charge.
3. If we cannot fix it, we replace the product or issue a refund.

Defects found after the 30 days return window are covered by our 2-year warranty. See our Warranty & Replacement Policy.

Items That Cannot Be Returned

• Items that have been assembled, installed, filled with water or used
• Items damaged by misuse, improper assembly or accidents after delivery
• Items returned without prior authorization or after the 30 days window