What’s Covered

• Frame parts such as posts, beams, rafters and brackets that crack, break or fail due to a manufacturing defect
• Roof panels, louvers and wall panels with manufacturing defects
• Rust-through on galvanized steel or corrosion on aluminum parts under normal use
• Factory-installed LED lights, drivers, ceiling fans and other electrical parts that fail under normal use
• Pool walls, frames, liner seams, pumps and filters with manufacturing defects
• Shed doors, hinges, handles, windows and floor panels with manufacturing defects
• Missing or defective hardware in the original package

What’s Not Covered

• Normal wear and tear, including natural fading of fabric, curtains or finishes
• Cosmetic scratches, dents or marks that do not affect function
• Damage caused by improper assembly, installation or anchoring, or by not following the manual
• Damage from severe weather beyond the product’s ratings, such as hurricanes, tornadoes, hail, flooding, heavy snow build-up or fallen trees
• Misuse, accidents, alterations or modifications to the product
• Pool liner damage caused by sharp objects, pets or poor water chemistry
• Commercial or rental use
• Labor, installation or removal costs
• Products bought from unauthorized sellers (see Authorized Retailer & Authenticity)

How to Make a Warranty Claim

1. Contact us at support@zazenki.com, +1 (817) 656-4688 or through 24/7 live chat.
2. Include your order number, a description of the problem and clear photos or a video.
3. Our team reviews the claim, usually within 1–2 business days, and may troubleshoot with you.
4. Once the claim is approved, we ship the replacement part free of charge.
5. If a part cannot be replaced or repaired, we replace the product or offer a refund.

Replacement Parts

Replacement parts are shipped free to the original delivery address. You do not need to return the defective part unless we ask for it, and if we do, we pay for that return shipping.

Damage in Transit

Items that arrive damaged are handled under our Refund & Return Policy. Please report them within 48 hours of delivery.