Browse our store, choose your product and click Add to Cart. When you are ready, go to the cart, click Checkout, enter your shipping details and pay with Visa, Mastercard, American Express, Google Pay, PayPal or Afterpay. You will get an order confirmation email right away.

Yes. You can cancel for a full refund any time before your order ships. Contact us by phone, email or live chat. Once an order has shipped it can no longer be cancelled, but you can return it within 30 days of delivery under our Refund & Return Policy.

Yes, free of charge, as long as your order has not shipped yet. Contact us as soon as possible with your order number and the new address.

Yes. We offer FREE shipping to all 48 contiguous U.S. states. We cannot ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories. Total delivery time is 1–3 business days for processing plus 5–9 business days in transit, so 6–12 business days in total. Orders placed before 12:00 PM Eastern Time (ET), Monday–Friday start processing the same business day.

Large items such as gazebos, pergolas, carports, sheds and pools ship by freight carrier with curbside liftgate delivery. The driver unloads the boxes at your curb or the end of your driveway. See our Freight Shipping Policy for details.

Yes. The freight carrier will call or text you to schedule a delivery appointment, usually 24–48 hours ahead. Please make sure your phone number is correct at checkout.

When your order ships, we email you the carrier name and tracking number. You can also contact us any time at support@zazenki.com or through 24/7 live chat for an update.

No. Our gazebos, pergolas, carports, sheds and pools ship unassembled in several boxes, with an illustrated manual and all hardware. See our Assembly & Installation Policy.

No batteries are needed. Products with LED lights or ceiling fans run on a low-voltage driver or power adapter that plugs into a standard GFCI outdoor outlet. Pool pumps also plug into a standard GFCI outlet.

No charger is needed, because none of our products run on batteries. Any product with lights, a fan or a pump includes the required power adapter, driver or plug.

Every product page has a What’s Included section listing all the parts, hardware, accessories and the assembly manual that come in the box.

Yes. Every Zazenki product comes with a 2-year warranty against manufacturing defects. See our Warranty & Replacement Policy.

You can return unused, unassembled items in their original packaging within 30 days of delivery. There is no restocking fee, and your refund is processed within 7 days after we receive the return. See our Refund & Return Policy.

Write the damage on the delivery receipt before signing, take photos and contact us within 48 hours of delivery. We will send replacement parts or a replacement unit at no cost, or give you a full refund.

For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged, is defective or is not what you ordered, Zazenki pays for return shipping. There is never a restocking fee.