Shipping Policy
Shipping Policy
Free shipping on every order, plus clear delivery times. Last updated: October 15, 2026.
Where We Ship
We ship to residential and business addresses in all 48 contiguous United States. Because our products are large and ship by freight, we cannot ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories at this time.
Delivery Time (Processing + Transit = Total)
| Step | Time |
|---|---|
| Order processing (inspection, packing, carrier booking) | 1–3 business days |
| Transit time (carrier delivery) | 5–9 business days |
| Total estimated delivery time | 6–12 business days |
Business days are Monday to Friday and do not include weekends or U.S. public holidays. Transit times are estimates from the carrier. Weather, peak seasons or rural locations can sometimes add a day or two.
Order Cut-Off Time
Orders placed and paid before 12:00 PM Eastern Time (ET), Monday–Friday start processing the same business day. Orders placed after the cut-off, or on weekends or holidays, start processing the next business day.
Order Tracking
As soon as your order ships, we email you a shipping confirmation with the carrier name and tracking number. For freight orders, the carrier will also call or text you to schedule a delivery appointment. Details are in our Freight Shipping Policy.
Changing Your Shipping Address
You can change your shipping address free of charge any time before your order ships. Contact us as soon as possible by phone, email or live chat. Once an order has shipped, we cannot change the address.
Order Cancellation
You can cancel your order for a full refund any time before it ships. Once it has shipped, it can no longer be cancelled. Instead, you can return it within 30 days of delivery under our Refund & Return Policy.
Damaged Shipments
Please inspect every box before you sign for it. If a box is damaged, write “damaged” on the delivery receipt, take photos and contact us within 48 hours of delivery. We will send replacement parts or a replacement unit at no cost to you. The full steps are in our Refund & Return Policy.
Shipping Costs on Returns
Original shipping is always free, so nothing is ever deducted from your refund for it. For change-of-mind returns, the customer pays the return shipping cost. If an item arrives damaged, is defective or is not what you ordered, Zazenki pays for return shipping.
Contact Zazenki
Have a question about an order, a product or one of our policies? Our team is happy to help.
Closed on weekends and U.S. public holidays