Delivery Timeline

Orders placed before 12:00 PM Eastern Time (ET), Monday–Friday start processing the same business day.

Scheduling Your Delivery

• After your order ships, you will get an email with your tracking number.
• When your shipment reaches the local terminal, the freight carrier will call or text you to schedule a delivery appointment, usually 24–48 hours ahead.
• Please make sure the phone number on your order is correct so the carrier can reach you.
• If you need to change your appointment, please contact the carrier at least 24 hours in advance.

Curbside Delivery

Freight delivery is curbside. The driver uses a liftgate truck to unload your shipment at the curb or the end of your driveway. Drivers do not carry items into your home, backyard or garage and do not unpack or assemble anything. Our boxes are packed so they can be carried in smaller pieces, so please have a helper ready.

Someone Must Be Present

An adult aged 18 or older must be at the delivery address to receive and sign for the shipment.

Inspect Before You Sign

1. Count the boxes and compare them with the number on the delivery receipt (Bill of Lading).
2. Check every box for crushed corners, holes, punctures or other damage.
3. If anything is damaged or missing, write it on the delivery receipt before signing, for example “2 boxes damaged” or “1 box missing”.
4. Take clear photos of the damage and the packaging.
5. Contact us within 48 hours of delivery at support@zazenki.com or +1 (817) 656-4688.

We will send replacement parts or a replacement unit at no cost to you. If you prefer, we will issue a full refund instead.

Delivery Access

The truck needs safe, legal access to your address. If your street cannot fit a large truck (for example, a narrow road, a gated community or a steep driveway), please let us know before your order ships so we can arrange the right delivery.

For general shipping details, see our Shipping Policy.