Billing Policy

How payments, charges and billing work at Zazenki. Last updated: October 15, 2026.

Accepted Payment Methods

  • Credit and debit cards: Visa, Mastercard and American Express
  • Google Pay
  • PayPal
  • Afterpay: pay in 4 interest-free installments (see How to Use Afterpay)

Currency & Pricing

All prices are in U.S. Dollars (USD). Prices include free shipping. Applicable sales tax is calculated at checkout based on your shipping address.

When You Are Charged

Your payment is authorized and charged when you place your order. With Afterpay, the first installment is collected at checkout and the rest every two weeks under your Afterpay agreement.

Billing Information & Verification

Please make sure your billing name and address match the details on file with your card issuer. To protect customers from fraud, we may verify some orders by email or phone before shipping. If we cannot verify an order, we will cancel it and issue a full refund.

Cancellations & Refunds

Orders cancelled before they ship receive a full refund to the original payment method. Returns made within 30 days of delivery are refunded within 7 days of the return arriving at our warehouse, with no restocking fee. For change-of-mind returns, the customer pays the return shipping cost. See our Refund & Return Policy.

Billing Questions or Disputes

If you see a charge you do not recognize or think there is a billing error, please contact us first at support@zazenki.com or +1 (817) 656-4688. We usually resolve billing issues faster than a card dispute. See also our Billing Terms & Conditions.

Contact Zazenki

Have a question about an order, a product or one of our policies? Our team is happy to help.

Store NameZazenki
Business HoursMonday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Closed on weekends and U.S. public holidays
Live Chat SupportAvailable 24/7. Click the chat icon at the bottom of any page and our team will reply at any hour, any day.